A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Alaska Pacific University
4101 University Dr. N-55
352.577.9151
[email protected]
Education:
Co-op Teacher Certification 01/2013- Present Alaska Pacific University Anchorage, Ak.
MBA Human Resources 02/2003-01/2006 University of Phoenix Jacksonville, Fl.
BA Major Geography 01/1996-12/1997 University of Florida Gainesville, Fl.
AA Liberal Arts Major 01/1994-12/1995 Central Florida Com. College Ocala, Fl.
8 Credit Hrs Forestry Tech. 03/2004-05/2004 Okefenokee Technical College Waycross, Ga.
15 Credits PHD Bus. HCM, 10/2009-01/2011 Northcentral University Prescott Valley, Arizona
Employment:
Employment: 2002-Present
Hamilton Solutions, Inc.
19936 US Hwy 17
White Oak, Ga. 31568
912.882.8244
Title: President
Description of Work: Business Consultant & Tax Preparation
• Incorporating companies into 1120s entities.
• Providing professional coaching to sole proprietors.
• Coordinating research and development for small business companies.
• Developing Standards of Operations Procedures insuring compliance with ISO 9000:2000 Standards and Military Standards.
• Tax Preparation
Employment 2012
Alpine Access
1120 Lincoln St.
Denver, Co. 80203
303.279.0585
Title: Customer Service Professional
• Use computer and phone skills to provide customer service
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolved customer issues by addressing the customer's concern using multiple windows via internal secured software .
Employment 2011 - 2012
GSI Commerce, Inc.
3045 Scarlett Street
Brunswick, GA 31520
610.491.7000
Title: Customer Service Representative (Seasonal Employment)
GSI is a leading provider of ecommerce and interactive marketing services for the world's premier brands and retailers.
Description of work:
• Open customer accounts by recording account information.
• Maintained customer records by updating account information.
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintained financial accounts by processing customer adjustments.
• Prepared product or service forms by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Employment 2009- 2010
Census Bureau
101 Marietta St. NW Suite 200
Atlanta, Ga. 30303
800.424.6974
Title: Enumerator (Seasonal Employment)
• Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.
• Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.
• Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.
• Complied with accuracy standards while maintaining high production rates.
• Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
• Met daily with supervisor to review and submit work, and receive additional instructions.
Employment 2008 - 2009
Express Scripts
2603 Osborne Road
Saint Marys, Ga. 31558
912.673.3081
Title: Patient Care Advocate
• Handle customer service inquiries from members/patients, providers, physicians and internal and external clients related to pharmacy benefits
• Maintain productivity standards and performance guarantees.
• Use computer and phone skills to provide customer service
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
Employment 2007 - 2008
The Georgia Center for Nonprofit
50 Hurt Plaza, SE Suite 845
Atlanta, Georgia 30303
800.959.5015
Title: South Coast Program Coordinator, AmeriCorps Vista Member, Brunswick, Georgia Office Manager.
• Covered area included 6 coastal counties.
• Contacted and provided GCN services to area nonprofit professionals, (NP) via phone, e-mail, and face to face in-office visits.
• Initiated training on the Foundation Center Online Directory to NP's organizations
• Participated in NP board meetings, special events, and county collaborative meetings.
• Represented GCN at civic and community affairs, including Rotary Clubs and Town Hall meetings.
• Created a NP contact database in Excel
• Developed media PSA's for GCN workshop and events.
• Developed and conducted presentations for a Volunteer Baby-boomer match program to the community.
Employment: 2002- 2003
Florida Dept. of Children and Families
US Hwy 44
Inverness, Fl. 34442
352.746.5000
Title: Case Manager
• Developed and implemented case plans for families where children were at risk of endangerment.
• Documented and tracked parent involvement in case plan.
• Presented outcome of case plans in family court.
• Evaluated risk to children in their home and schools.
Professional References:
Stephen D. Nightingale, MD, President
Burntside Partners, Inc.
4703 Broad Brook Dr.
Bethesda, MD 20814-3903
301.896.0183
[email protected]
Jerald Frost, President
South Coast Fiber Optics
5875 NE 349 Hwy
Old Town, Florida 31680
352.542.8884 Work
352.317.6032 Cell
[email protected]
Sarah Todd, Regional Director
Girls on the Run
202 Falligant Ave
Savannah, Georgia 31410
912.224.2120
[email protected]
Johnathan Summers, President
Summers Business Services, Inc.
431 Red Rider Rd.
Dawsonville, Ga. 30534
706.429.4364
[email protected]
4101 University Dr. N-55
352.577.9151
[email protected]
Education:
Co-op Teacher Certification 01/2013- Present Alaska Pacific University Anchorage, Ak.
MBA Human Resources 02/2003-01/2006 University of Phoenix Jacksonville, Fl.
BA Major Geography 01/1996-12/1997 University of Florida Gainesville, Fl.
AA Liberal Arts Major 01/1994-12/1995 Central Florida Com. College Ocala, Fl.
8 Credit Hrs Forestry Tech. 03/2004-05/2004 Okefenokee Technical College Waycross, Ga.
15 Credits PHD Bus. HCM, 10/2009-01/2011 Northcentral University Prescott Valley, Arizona
Employment:
Employment: 2002-Present
Hamilton Solutions, Inc.
19936 US Hwy 17
White Oak, Ga. 31568
912.882.8244
Title: President
Description of Work: Business Consultant & Tax Preparation
• Incorporating companies into 1120s entities.
• Providing professional coaching to sole proprietors.
• Coordinating research and development for small business companies.
• Developing Standards of Operations Procedures insuring compliance with ISO 9000:2000 Standards and Military Standards.
• Tax Preparation
Employment 2012
Alpine Access
1120 Lincoln St.
Denver, Co. 80203
303.279.0585
Title: Customer Service Professional
• Use computer and phone skills to provide customer service
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolved customer issues by addressing the customer's concern using multiple windows via internal secured software .
Employment 2011 - 2012
GSI Commerce, Inc.
3045 Scarlett Street
Brunswick, GA 31520
610.491.7000
Title: Customer Service Representative (Seasonal Employment)
GSI is a leading provider of ecommerce and interactive marketing services for the world's premier brands and retailers.
Description of work:
• Open customer accounts by recording account information.
• Maintained customer records by updating account information.
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintained financial accounts by processing customer adjustments.
• Prepared product or service forms by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Employment 2009- 2010
Census Bureau
101 Marietta St. NW Suite 200
Atlanta, Ga. 30303
800.424.6974
Title: Enumerator (Seasonal Employment)
• Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.
• Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.
• Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.
• Complied with accuracy standards while maintaining high production rates.
• Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
• Met daily with supervisor to review and submit work, and receive additional instructions.
Employment 2008 - 2009
Express Scripts
2603 Osborne Road
Saint Marys, Ga. 31558
912.673.3081
Title: Patient Care Advocate
• Handle customer service inquiries from members/patients, providers, physicians and internal and external clients related to pharmacy benefits
• Maintain productivity standards and performance guarantees.
• Use computer and phone skills to provide customer service
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
Employment 2007 - 2008
The Georgia Center for Nonprofit
50 Hurt Plaza, SE Suite 845
Atlanta, Georgia 30303
800.959.5015
Title: South Coast Program Coordinator, AmeriCorps Vista Member, Brunswick, Georgia Office Manager.
• Covered area included 6 coastal counties.
• Contacted and provided GCN services to area nonprofit professionals, (NP) via phone, e-mail, and face to face in-office visits.
• Initiated training on the Foundation Center Online Directory to NP's organizations
• Participated in NP board meetings, special events, and county collaborative meetings.
• Represented GCN at civic and community affairs, including Rotary Clubs and Town Hall meetings.
• Created a NP contact database in Excel
• Developed media PSA's for GCN workshop and events.
• Developed and conducted presentations for a Volunteer Baby-boomer match program to the community.
Employment: 2002- 2003
Florida Dept. of Children and Families
US Hwy 44
Inverness, Fl. 34442
352.746.5000
Title: Case Manager
• Developed and implemented case plans for families where children were at risk of endangerment.
• Documented and tracked parent involvement in case plan.
• Presented outcome of case plans in family court.
• Evaluated risk to children in their home and schools.
Professional References:
Stephen D. Nightingale, MD, President
Burntside Partners, Inc.
4703 Broad Brook Dr.
Bethesda, MD 20814-3903
301.896.0183
[email protected]
Jerald Frost, President
South Coast Fiber Optics
5875 NE 349 Hwy
Old Town, Florida 31680
352.542.8884 Work
352.317.6032 Cell
[email protected]
Sarah Todd, Regional Director
Girls on the Run
202 Falligant Ave
Savannah, Georgia 31410
912.224.2120
[email protected]
Johnathan Summers, President
Summers Business Services, Inc.
431 Red Rider Rd.
Dawsonville, Ga. 30534
706.429.4364
[email protected]